Here are the details of delivery methods, delivery periods and charges that apply to orders placed through our website. We are a small independent business offering handmade products and we also fulfil our orders ourselves.
UK mainland post
We currently use Royal Mail to fulfil our UK orders, and are currently offering delivery to UK mainland only.
We plan to add Northern Ireland, the Channel Islands and the Island of Man as soon as we can!
We usually post twice a week - on Tuesdays (for orders placed before noon on Mondays) and on Fridays (for orders placed before noon on Thursdays) - using the delivery method you choose at checkout.
We offer free delivery for orders over GBP £40.00 (our products are not currently subject to VAT).
All other orders are subject to packaging and delivery charges in line with Royal Mail's current charges, based on size and/or weight and are subject to change if their rates change.
Delivery periods are based on Royal Mail's stated delivery periods and depend on the option you choose - please refer to their website for details.
We will review the company we use to deliver our UK orders from time to time, based on prices, service levels and customer reviews and if required, we'll look to another provider - at which point we'll update this page.
Local delivery or collection options
We're a business based between the Forest of Dean and Wye Valley (GL16) and we have some options regarding collection or delivery for the local community. If a 'Local Delivery' option appears at checkout, it's because you fall within our criteria for free local delivery (either location or minimum spend).
Option 1) Dean Forest Food Hub
If you live in the Forest of Dean area between Ross on Wye - Huntley - Westbury on Severn - Chepstow, are you a member of Dean Forest Food Hub? Could you collect from one of their pick-up points instead? All of our products are online at the Dean Forest Food Hub so if you place your order directly with the Food Hub rather than on our website, this could be a more convenient and cost effective way of receiving your order. To do this, you must sign up directly with the Food Hub first, and place your order through them instead (which will be subject to Dean Forest Food Hub's own Terms & Conditions).
Option 2) Collection - Clearwell, Monmouth or Lydney
If you're able to collect from one of these places, at checkout please choose the Local Collection option under Delivery and use the Notes section to state which pick up location is best for you - i.e. CLEARWELL, MONMOUTH or LYDNEY. Once your order is placed we'll be in touch to agree where and when your order can be collected. Please note, the Monmouth and Lydney pick ups will be from particular shops who have kindly agreed to act as a pick up point but they do not hold stock or accept any liability for your order.
Option 3) If your order is over £25 and you are local to us, please contact us BEFORE placing your order as we may be able to deliver your order, depending on your location and flexibility regarding delivery. We are unable to refund delivery charges after the order is placed so please contact us first!
Additional Terms relating to Postal Orders:
1. Delivery tracking
1.1 Delivery tracking is available in respect of all orders for our products if you choose this option at checkout
1.2 If you have chosen a Tracked Delivery option, we'll provide the tracking number for you to track your delivery with Royal Mail. To track your delivery, you just need to enter your tracking number here: https://www.royalmail.com/track-your-item#/
1.3 It won't be possible to track your item if you choose a non-tracked delivery method.
2. Receipt and signature
2.1 All deliveries must be received in person at the delivery address, and if a signature is required this must be provided.
2.2 Our delivery service provider will notify you in advance of attempting to make a delivery requiring signature.
3. Additional deliveries
3.1 If an initial delivery attempt is unsuccessful, our delivery service provider will provide a card with your redelivery or collection options and it is your responsibility to contact them to rearrange the delivery or collection.
4. Delivery problems
4.1 We do not accept liability on Royal Mail's behalf for any failure on their part to deliver within the timescales shown on their website;
4.2 However, if you experience any problems with a delivery, please contact us at firstname.lastname@example.org and we will try to help;
4.3 If our delivery service provider is unable to deliver your products for reasons that are found to be a failure on the part of the customer (see 4.3), and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
4.3 An indicative list of the situations where a failure to deliver will be the responsibility of the customer:
(a) the wrong address was provided for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.
5. Delivery problems in relation to Local Collections
5.1 In addition to the above, for local deliveries if we have agreed a specific delivery time that requires you to be there to meet to collect and you do not arrive within the agreed timeframe, we will usually ask for a fee to cover any additional costs for a re-delivery, or postal costs.