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1. Introduction

1.1 We understand that from time to time you may wish to return a product to us.

1.2 We have created this policy to enable you to return products to us in appropriate circumstances.

1.3 This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).


2. Returns

2.1 If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if: 

(a) you inform us within 14 days of placing the order

(a)  we receive the returned product within 30 days following the date of dispatch of the product to you;

(b)  the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise returned in a condition enabling us to sell the product as new;

(c)  you comply with the procedure set out in this policy in relation to the return of the product; and

(d)  none of the exclusions set out in this policy apply (see section 5).


3. Returns procedure

3.1 In order to take advantage of your rights under this policy, you must contact us to obtain a return authorisation number, and then send the product to us with a covering note quoting that number.

3.2 Products returned under this policy must be sent by Royal Mail Signed For delivery to Kirsty Brooks, little batch, Scatterford Cottage, The Butts, Clearwell, GL16 8PW.

3.3 You will be responsible for paying postage costs associated with returns under this policy. 


4. Refunds

4.1    We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.

4.2    We will not refund to you the original delivery charges relating to the returned product.


5. Exclusions

5.1 This policy does not apply to

a) Fresh perishable food items (i.e. with a best before within 8 weeks)

b) Goods that have been custom made to your specifications either wholly or as part of your order

c) Any food items where any of the tamper proof protective packaging has been opened.

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